Global Services

Whether your employees are heading across the country or crossing continents, Sirva has the on-the-ground international relocation services you need. From Canada to Australia and everywhere in between, we understand the nuances across each region . 

We provide offerings to satisfy your unique needs, whether selling a home in the U.S., managing a cross-country household goods move, or helping employees to get settled into their new homes in Europe. Our global experience means that you can count on seamless international relocation, no matter what’s next.

Departure Services

From the initial policy consulting call through the move itself, there are a lot of moving pieces associated with employee relocation. Whether planning a domestic or international relocation, SIRVA is expertly positioned to offer the best departure services available during a relocation in every region around the world.

Destination Services

Setting your employees up for success upon arrival at their new locations will be key to successfully meeting your company’s goals. SIRVA’s global network and expansive resources allow us to you achieve your goals. Our destination services and international movers help employees and their families settle in and prosper in their new homes.

Visa and Immigration

SIRVA’s team of experienced international relocation specialists are expertly equipped to manage inbound and outbound global immigration services. With SIRVA’s Immigration team, the focus is on providing a smooth customer experience that enhances the relocation process, not just achieving a successful application.

People talking at a table

Employee Counselling

For your employees, a single relocation professional assists with end-to-end coordination of services: a relocation consultant for domestic/intra-country moves or global assignment consultant for international relocation. These consultants are your employees’ resource for all communication and services relating to their move, and coordinate the delivery of all authorised services. Regardless of the service being delivered (temporary housing, moving services, etc.), the employee can rely on the consultant as their go-to resource to address any concerns. 

VIP Services

If you are searching for an enhanced service for your employees, SIRVA offers VIP services such as personal relocation assistants, in-home cleaning services, personalised family assistance, and many other tailored and luxury enhancements. 

Related Services

Interested in learning more about our global services?

We would be happy to answer any questions you may have.

Email Us

Trigger Leads: What Are They and How Do They Affect Your Transferees?

  • by Daina Mueller
  • 29 February 2024 09:51:00

Shopping for a mortgage and getting pre-approved by a lender is a standard process for relocating employees who wish to purchase a home in the U.S. Many of these employees, however, will notice that after they apply for a mortgage, they suddenly receive phone calls, emails and mail from multiple lenders with unsolicited offers for mortgage services. It is important to know that the employee’s information was NOT sold by the lender. What has happened, however, is the credit bureaus have sold a “trigger lead”.

What Are Trigger Leads?

Trigger leads are a product offered by all three reporting agencies - Equifax, Experion, and TransUnion. When the employee completes a loan application, the lender pulls their credit. Whenever credit is pulled, the action triggers an enquiry. This enquiry is then sold to other lenders as “leads”, which are notices to other mortgage lenders that a consumer is seeking a mortgage loan. These leads contain names, contact information and other data of consumers who apply for a mortgage.

Mortgage trigger leads are legal under the Fair Credit Report Act. The Federal Trade Commission’s (FTC) stance is that they are beneficial for consumers because they allow the consumer to obtain multiple offers to make sure they are receiving the best deal on a mortgage. They can, however, cause the employee to feel like they are being spammed and bombarded with unsolicited telemarketing calls. Trigger leads can also open the door to identity theft, fraud and predatory lending. And many times, the lenders try to confuse the consumer by making it look like they are affiliated with their current lender.

What Can You Do to Help Protect Your Relocating Employees?

Employers should partner with a trusted lender as part of their relocation policy. By working with a preferred lender, employers can feel confident that their employees are working with a reputable mortgage lender who does not share or sell their information. Although a lender cannot prevent the credit bureaus from sharing leads, they can advise the relocating employee of the practice and provide guidance on how to navigate various offers.

What Can Employees Do to Prevent This?

For employees who are not interested in these offers, it is best to just ignore them. There are a few options that can help reduce future unsolicited offers:

  • Register for Do Not Call: The National Do Not Call Registry is free and can help limit telemarketing calls. Visit or call 1-888-382-1222 from the phone number you wish to register. A number stays on the registry for five years, until it is disconnected, or until you take it off the registry. In can take up to 31 days for calls to stop.
  • Opt out of prescreened offers: To opt out of prescreened offers, the employee can call 1-888-5-OPTOUT (1-888-567-8688) or visit When the employee calls or visits the website, they will be asked to provide personal information, including phone number, name, Social Security number and date of birth. The information provided is confidential and will be used only to process the request to opt out. The request to opt out will be processed within five days, but it may take up to 60 days to stop receiving these offers.

It is important to note that opting out of prescreened offers does not affect the employee’s ability to apply for or obtain credit. If, or when, they want to opt back in, they can use the same telephone number or website.

While taking these steps will limit the unsolicited marketing employees receive, many companies use other tools to identify marketing prospects. Even if the employee opts out of prescreened offers and puts their number on the National Do Not Call Registry, they should still expect some unsolicited offers.

If you would like to learn more, the Federal Trade Commission (FTC) has resources that can help:

  • More information on prescreened offers? Read here
  • Want to learn more about your credit report and when creditors can access it? Read here
  • How can I stop receiving junk mail? Read here

Whatever the financing needs of your transferees may be, SIRVA Mortgage is here to help. With over 30 years of focus and expertise in relocation mortgage lending, we understand the important role home financing plays in the relocation process. Please visit our mortgage website to learn more or contact us at


SIRVA Mortgage, Inc. (NMLS Unique Identifier No. 2240) is engaged in the business of originating residential mortgage loans. We are licensed or authorised to conduct mortgage loan origination in all 50 US states plus the District of Columbia.  SIRVA Mortgage is not a depository institution and does not act as or represent itself as a full service bank.  Reference to the term “mortgage banker” is a common, accepted industry term referring to companies engaged only in the business of making mortgage loans.  Various state laws and regulations and our individual licence in various states refer to us as a mortgage lender, mortgage banker or mortgage broker. For our Privacy Policy and Affiliated business relationships please visit Call +1-800-531-3837 for more information. SIRVA Mortgage, Inc. is licensed by (amongst others): Arizona Licensed Mortgage Banker, Licence #BK-901430; Licensed by the Department of Corporations under the California Residential Mortgage Lending Act, Lender Licence #413-0944; Georgia Residential Mortgage Licensee #6221; Illinois Residential Mortgage Licensee; Kansas Licensed Mortgage Company, Licence #SL.0000368; Massachusetts Mortgage Lender, Licence #ML1341; Licensed by the Mississippi Department of Banking and Consumer Finance, Mississippi Licensed Mortgage Company #369/2009; Missouri Residential Mortgage Licensee; Montana Mortgage Lender Licence #39706, Licensed by the New Hampshire Banking Department; Licensed by the New Jersey Department of Banking and Insurance; New York Mortgage Banker Licensed by the N.Y. State Banking Department; Ohio Mortgage Broker Licence #MB.803887.000; Licensed by the Pennsylvania Department of Banking; Rhode Island Licensed Lender; Texas Mortgage Lender, Licence #44605; Licensed as a Mortgage Lender by the Virginia State Corporation Commission, Licence #MC-310. This is not an offer of credit or an offer to enter in an interest rate lock-in agreement nor is this a notice of loan approval. Main Office of SIRVA Mortgage, Inc.; 6200 Oak Tree Blvd., Ste 300, Independence, OH  44131; Telephone: 1-800-531-3837.