Global Services
We provide offerings to satisfy your unique needs, whether selling a home in the U.S., managing a cross-country household goods move, or helping employees to get settled into their new homes in Europe. Our global experience means that you can count on seamless international relocation, no matter what’s next.
Departure Services
From the initial policy consulting call through the move itself, there are a lot of moving pieces associated with an employee relocation. Whether an intra-country/domestic or international relocation, lump sum or complete VIP services package, Sirva is expertly positioned to offer the best departure services available during an international relocation in every region around the world.
Destination Services
Setting your employees up for success upon arrival at their new locations will be key to successfully meeting your company’s goals. Sirva's global network and expansive resources allow us to help clients achieve these goals. Our destination services help employees and their families settle in and prosper in their new homes.
Visa and Immigration
Sirva's global team of experienced international relocation specialists are expertly equipped to manage inbound and outbound global immigration services. With Sirva's Immigration team, the focus is on providing a smooth customer experience that enhances the international relocation process, not just achieving a successful application.
Employee Counseling
For your employees, our service delivery model is focused on end-to-end coordination of international relocation services through a single relocation professional. We provide relocation consultants for domestic/intra-country moves and global assignment consultants for international relocation.
These consultants are your employees’ resource for all communication and services relating to their move. International relocation consultants also coordinate the delivery of all authorized services. Regardless of the service being delivered (temporary housing, moving services, etc.), the employee can rely on the consultant as their one call solution to address any concerns.
VIP Services
Sirva offers VIP services for our clients who seeking an enhanced service for their employees, such as their own personal relocation assistants, in-home cleaning services, personalized family assistance, and other tailored and luxury enhancements.
Related Services
Interested in learning more about our global services?
We would be happy to answer any questions you might have.
Duty of Care: Responsibilities in the World of Mobility
In business, “duty of care” is defined as the responsibility or legal obligation of a person or organization to avoid reasonably foreseen acts or omissions that would likely to cause harm to others. When it comes to relocation, there are a number of issues to consider regarding the safety and security of employees, but who is responsible for duty of care and what actions can companies take to minimize risk?
In the world of mobility, the onus is typically on companies to ensure that relocating employees are safe and secure in their new locations, and since every one of those locations has different geo-political and social climates, knowing the current nuances of each can be a challenging undertaking. Whether an employee moves to the other side of the country or the other side of the world, companies should maintain an awareness of where their employees are at all times. Additionally, they should consider obtaining regularly scheduled security briefings via their internal security department or an outsourced company, and consider providing their employees with:
- Secure travel to the new location
- Comprehensive immigration support
- Proper insurance for travel and medical needs
- Education regarding risks in the host location
- Options for secure, safe, and appropriate housing
- Evacuation support, if needed, in cases of medical issues, a natural disaster, or in cases of local unrest
How Relocation Management Companies Help with Duty of Care
There are several ways relocation management companies (RMCs) can help organizations to manage duty of care responsibilities, from identifying eligible neighborhoods and securing safe residences to coordinating with internal security departments on occupancy approvals. Additionally, RMCs are strongly positioned to provide destination orientation and support, including educating employees regarding:
- Locations and directions to local hospitals and urgent care centers near their new residences
- Local emergency practices (norms and actions to take during tornado or typhoon alerts, the location of shelters, evacuation procedures, etc.)
- Local police practices and expectations
- Public transit protocols (including appropriate actions during breakdowns or emergencies)
- Brown outs and utilities challenges (helping employees understand what local events impact utility services – and how – and any common expectations of how to handle outages)
- Additional support or maintenance that may be needed in apartments, such as generators or air cleaners
- Safety protocols upon arrival, including airport navigation, transportation from the airport to the temporary or permanent home, etc.
RMCs also maintain accurate employee housing locations, providing reports to duty of care/security teams on a regularly scheduled basis. This can be crucial to executing fast response times during natural disasters or any area unrest that might occur unexpectedly following an employee’s relocation.
Finally, RMCs can provide cultural training to employees before, during, and after a relocation to ensure that employees and their families are better prepared to assimilate into a new culture. Doing so helps individuals to understand cultural nuances, be aware of their own behaviors and biases – and those of others – and to avoid situations and behaviors that might put them in danger.
As companies continue to face significant global events, duty of care has become an equally significant responsibility. While the ultimate responsibility for managing/ensuring the safety of employees while on assignment is on the employer, working with an RMC can provide company stakeholders with an extension to their duty of care/security teams – providing them with existing, up-to-date knowledge regarding a location’s culture, geopolitical climate, and any potential risks that should be considered in a given area. For more information on how SIRVA can help your company be better prepared to address duty of care, please contact us, at concierge@sirva.com.
Contributors:
Lisa Marie DeSanto | Manager, Content Marketing
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