COVID-19 Reopening Matrix
• Overseas passengers arriving in New South Wales who have been fully vaccinated with a recognized vaccinated are exempt from quarantine. Unvaccinated passengers must complete 14 days of hotel quarantine.
• Overseas passengers arriving in Victoria who have been fully vaccinated with a recognized vaccine are exempt from quarantine. Unvaccinated passengers must complete 14 days of hotel quarantine. All arriving passengers will also be required to undertake a COVID-19 test within 24 hours of arrival into Victoria.
• Overseas passengers arriving into the Australian Capital Territory who have been fully vaccinated with a recognized vaccinated are exempt from quarantine. Unvaccinated passengers must complete 14 days of hotel quarantine.
• For other Australian States and Territories, reduced quarantine arrangements will likely apply to Australian citizens and permanent residents who have been fully vaccinated with a recognized vaccine, likely to be in the form of seven days home quarantine. This is likely to be implemented later this month.
• Prior to travel, all travelers must request an International COVID-19 Vaccination Certificate to provide as evidence of vaccination to book airline tickets and for check-in.
• Travelers are considered 'fully vaccinated' if they have completed a course of a Therapeutic Goods Administration (TGA) approved or 'recognized' vaccine. This includes mixed doses as long as all vaccines are approved or recognized by the TGA. At least 7 days must have passed since the final dose of vaccine in a course of immunization for travelers to be considered 'fully vaccinated' Current vaccines and dosages accepted for the purposes of travel are two doses at least 14 days apart of AstraZeneca Vaxzevria; AstraZeneca Covishield; Pfizer/Biontech Comirnaty; Moderna Spikevax; Sinovac Coronavac; or one dose of Johnson & Johnson/ Janssen-Cilag COVID Vaccine.
• 14-day quarantine at a government-designated facility (typically a hotel) for all unvaccinated travelers and for arrivals into Queensland, Tasmania, South Australia, Northern Territory and Western Australia.
- There are very limited exemptions to the quarantine requirement. See the Australian Department of Health website for more information.
• Quarantine-exempt flights from New Zealand (for passengers who have been in NZ for 14 days or more and have not been in a designated COVID-19 outbreak location) are available with the following additional requirements (currently suspended):
- Any passenger that is considered to be a close contact of any recently confirmed COVID-19 cases identified in the community in New Zealand must present evidence of two negative COVID-19 tests.
- Any passenger that has been in a contact tracing location of interest at a time specified on the NZ Ministry of Health website musty have evidence of one negative COVID-19 test.
- Any passenger who has been in a managed isolation facility in New Zealand must have been in New Zealand for 14 consecutive days after completing managed isolation before traveling to Australia.
• Quarantine-free flights between Australia and the South Island of New Zealand have resumed. Quarantine-free travel from the North Island of New Zealand remains suspended.
• Unvaccinated or partially vaccinated Australian children aged 12-17 years old entering Australia through the Australian Capital Territory, New South Wales or Victoria are eligible for reduced quarantine requirements, provided their accompanying parents or guardians are all fully vaccinated.
- Australian children aged 12-17 years who arrive into Australia will be considered as unvaccinated if they have not received any vaccination; have only been partially vaccinated with a recognized vaccine; or have been partially or fully vaccinated with a non-recognized vaccine.
• Specific quarantine requirements are generally being managed by state and territory health departments. For example, in some states or territories, arriving travelers are responsible for paying the costs of their quarantine.
• All travelers to Australia must provide a negative COVID-19 test (completed within three days) prior to departure. Limited exemptions apply as follows:
• Children aged four years and younger at the time of check-in for the scheduled flight departure;
- People with a medical condition (who can provide a medical certificate).
- International aircrew
- Travelers on a designated green safe travel zone flight.
- People traveling from countries where COVID-19 PCR testing is not reasonably available. Exemptions for this purpose will be determined by Australia's Director of Human Biosecurity.
- Travelers to Australia should contact their airline regarding any current requirements relating to COVID-19 testing. Further information regarding the COVID-19 testing requirements is available on the Australian Department of Health website.
• Any traveler entering Australia who has been in a 'high-risk COVID-19 country' (no countries are currently prescribed for this purpose) in the 14 days before entering Australia and who is transiting through a third country will need to submit a negative COVID-19 PCR test three days prior to entering Australia from the final point of embarkation. The Australian government has also announced that it will seek Rapid Antigen Testing for Australians returning on direct flights from high-risk countries. It is not clear when these policies will be effective.
• Quarantine-exempt flights from Singapore (for passengers who have been in Singapore for 14 days) are expected to commence from November 21 for arrivals into New South Wales and Victoria.
• The Department of Home Affairs has remained opened and is continuing to process applications, although some visa processing times have been affected and are taking longer to process.
• As a priority, the Department is processing visa applications for travelers who are exempt from the travel restrictions to support urgent travel.
• TRAVEL RESTRICTIONS: Suspension of flights to and from India has been lifted.
• Entry ban for non-citizens and non-residents, except:
- Australian citizens, permanent residents and their immediate family members, and Provisional visa holders.
- New Zealand citizens who are usually resident in Australia and their immediate family members.
- Exemptions to the entry ban may be sought by persons sponsored by employers to work in Australia in an occupation on the Priority Migration Skilled Occupation List (PMSOL), and based on compassionate reasons (see further explanation below).
• Internal travel bans are currently in place in some States and Territories. When imposed, such bans restrict 'non-essential travel' between some Australian States/Territories and travel passes may also be required for certain States/Territories.
• Some Australian airports have limited transit facilities. Some travelers may require an Australian visa such as a Transit (subclass 771) visa in order to clear immigration, even if they have met all other 'transit without a visa' (TWOV) requirements. Some transit exemptions apply. Check the Australian government website for more information.
• International flights into Melbourne have resumed.
• Information about entry exemptions:
- Immediate family members of Australian citizens and permanent residents. This is limited to spouses (married or de facto); legal guardians and dependents (for example, dependent children); and parents of an adult Australian citizen or permanent resident. These family members must obtain/hold an appropriate temporary visa to enter Australia (for example, Visitor visa) and must present appropriate evidence of the relationship, such as marriage certificate, evidence of de-facto relationship such as shared finances or property, birth certificate or birth certificate for children. Importantly, these immediate family members are also required to undertake an additional pre-clearance step by submitting an online enquiry form prior to travel to Australia.
- Holders of Temporary Partner (subclass 309 or subclass 820) visas or Dependent Child (subclass 445) visas qualify under the exemption.
- New Zealand citizens who are usually resident in Australia – where seeking to enter Australia, must carry proof of residency in Australia (driver's license or documents in relation to residency such as recent utility bill or bank statement to evidence Australian address).
- Airline crew
- Maritime crew including marine pilots.
- Persons recruited under the Government approved Seasonal Worker Program or Pacific Labor Scheme.
- Persons holding Business Innovation and Investment (subclass 188) visas.
- Students completing year 11 and 12, with support from the relevant Australian State or Territory government health authority and education department.
- Foreign nationals traveling at the invitation of the Australian Commonwealth Government to assist in the COVID-19 response or whose entry would be in the national interest.
- Persons traveling due to the invitation of the Australian government or a state/territory government whose entry would otherwise be in Australia's national interest, supported by the Australian government or a state/territory government authority.
- Persons with critical or specialist medical services, including air ambulance, medical evacuations and delivering critical medical supplies.
- Persons with critical skills required to maintain the supply of essential goods and services (such as in medical technology, critical infrastructure, telecommunications, engineering and mining, supply chain logistics, agricultural technology, food production, and the maritime industry).
- Persons delivering services in sectors critical to Australia's economic recovery (such as financial technology, large scale manufacturing, film and television production and emerging technology), where no Australian worker is available.
- Persons providing critical skills in religious or theology fields.
- Military personnel, including those who form part of the Status of Forces Agreement, Commonwealth Armed Forces, Asia Pacific Forces and Status of Armed Forces Agreement.
- Students in their final years of study of a medical, dental, nursing or allied health profession university degree, with evidence of a confirmed placement in an Australia. hospital or medical practice which commences within the next two months;
- Prospective Marriage (subclass 300) visa holders where the subclass 300 visa application was lodged at least 12 months before submitting the travel exemption request.
- Persons who hold Temporary Activity (subclass 408) visas in the ‘Post COVID-19 Economic Recovery Event’ stream and who are supported by the Global Business and Talent Attraction Taskforce.
- Persons who have been in New Zealand for 14 days or more immediately prior to arrival by air in Australia.
- From November 21, 2021, Singaporean citizens who are considered fully vaccinated will be able to travel to Australia without seeking a travel exemption and quarantine-free to New South Wales, Victoria and the Australian Capital Territory.
- Case-by-case exceptions due to compassionate and compelling reasons, which may include separation of immediate family members who are holders of temporary work (e.g. TSS) or other longer-term visas. Evidence must be provided in support of the request to exercise the discretion to grant relief in particular circumstances. Travel must not be undertaken until the exemption is approved.
- Travel exemption requests are taking approximately one month to be considered, with recent direction from Border Force that such travel requests must be submitted once the relevant visa has been approved and at least four weeks, but not more than three months, before the planned travel. Under current arrangements, the requests have been prioritized based on date of requested travel, which means the travel exemption approvals come through very close to the date of expected travel.
• Information about transit exemptions:
- Transit exemptions do not apply to any foreign nationals who have been in Mainland China, Iran, South Korea, or Italy in the previous 14 days prior to transit. All transits must occur on the same day as arrival and passengers must remain in the sterile transit area. Check transit facilities at Australian airports to check if you are eligible to transit without a visa.
- Citizens of the following countries can transit through Australia to return home: Cook Islands, Nauru, Samoa, Fiji, New Caledonia, Solomon Islands, French Polynesia, New Zealand, Timor Leste, Kiribati, Niue, Tonga, Marshall Islands, Palau Tuvalu, Micronesia Papua, New Guinea, and Vanuatu.
• Fully vaccinated Australian citizens and permanent residents aged 12 and over who have received two doses of a recognized vaccine; children under 12; and Australians who cannot be vaccinated for medical reasons can depart Australia without a travel exemption.
• Australians and Australian visa holders who have a valid passport and their COVID-19 vaccination recorded on the Australian Immunization Register (AIR) can obtain an International COVID-19 proof of vaccination featuring a secure QR code to prove COVID-19 vaccination status to border authorities.
• Exit ban remains in place for unvaccinated Australian citizens or permanent residents aged 12 and over until further notice. Automatic exemptions are available to:
- Members of the crew of an aircraft or vessel (other than an outgoing aircraft vessel) or workers associated with the safety or maintenance of the aircraft or vessel.
- Persons engaged in the day-to-day conduct of inbound and outbound freight.
- Persons whose travel is associated with essential work at an offshore facility.
- Persons traveling on official government business (including a member of the Australian Defense Force).
- Persons traveling directly to New Zealand and who have been in Australia for at least 14 days immediately before the day their aircraft or vessel departs Australia.
- Exemptions may also be available on a case-by-case basis to the following where they are able to demonstrate exceptional circumstances providing a 'compelling reason for needing to leave Australian territory': (1) Persons who are 'ordinarily residents outside of Australia'. (2) Australian citizens (3) Residents (4) Operators of an outgoing passenger aircraft or vessel.
• Outbound travel exemptions to 'high risk COVID-19 countries' will be limited to 'strictly essential travel' only. Currently, there is no country prescribed to be a 'high risk COVID-19 country' for this purpose.
• The jurisdictions of New South Wales, South Australia, Victoria, Queensland and Western Australia have implemented caps on international arrivals, though flexibility remains within these caps to as much as possible to minimize disruptions for returning Australian citizens and permanent residents. The government has temporarily reduced commercial inbound passenger arrivals to all major ports by 50% until further notice to reduce the pressure on quarantine facilities, due to the increased risks of the Delta strain of the virus. This will reduce the current total of weekly arrivals from 6,070 passengers to 3,035 passengers.
• Passenger caps into New South Wales and Victoria only apply to unvaccinated travelers.
• Individual States and Territories will implement reduced quarantine arrangements at different times due to varying vaccination rates in each State/Territory.
• Victoria - In-person inspections are banned during the extended lockdown and can only be conducted remotely.
• NSW - Private inspections are still allowed by appointment but are limited to one real estate agent and one buyer at a time. Face masks must also be worn.
• QLD - Permitted with local restrictions in place.
• School holidays are in place at present. After the school holidays, some schools might have restrictions. Check with individual schools to confirm. .
General InformationACT - Restrictions significantly lifting from Thursday, 11 Nov at midnight. Double vaccination rate of 95% has resulted in the lifting of restrictions earlier than expected. Incoming from outside of ACT will be reviewed on a case-by-case basis, based on vaccination status and risk of home destination. For more details view: https://www.covid19.act.gov.au/ NSW - Lockdown restrictions are generally lifted for those fully vaccinated. Latest update is that people who have been double vaccinated will start to see alleviations in restrictions. Proof of vaccination must be carried at all times and can be sourced on phone using the NSW Service app. If not double vaccinated, entry to most facilities will be denied. For more details view: https://www.nsw.gov.au/covid-19 NT - All facilities and amenities are open as normal. You will need to provide your name and contact details for tracing purposes at many venues. Please double check events prior to going to ensure no additional restrictions in place. For more details view: https://coronavirus.nt.gov.au/updates QLD - No lockdown in QLD. Will end all restrictions and quarantine requirements for anyone living/arriving in QLD, as long as they are fully vaccinated, when the double vaccination rate reached 80%. This is estimated to be reached by mid-December. For more details view: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status SA - All facilities and amenities are open as normal. You will need to provide your name and contact details for tracing purposes at many venues. Masks should be carried and warn in high-risk areas or with high volumes of people. For more details view: https://www.covid-19.sa.gov.au/ TAS - All facilities and amenities are open as normal. You will need to provide your name and contact details for tracing purposes at many venues. For more details view: https://www.coronavirus.tas.gov.au/ VICTORIA - Lockdown restrictions are generally lifted for those fully vaccinated. Latest update is that people who have been double vaccinated will start to see alleviations in restrictions. Proof of vaccination must be carried at all times and can be sourced on phone using the Victoria Service app. If not double vaccinated, entry to most facilities will be denied. For more details view: https://www.coronavirus.vic.gov.au/ WA - Borders easing for QLD and SA. It is possible that people arriving into WA will need to quarantine on arrival - even if they've quarantine in another state on arrival. Borders remain closed to any other travelers. Quarantine is required for anyone entering WA. No ETA on when border restrictions might lift. https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-latest-updates
• Masks mandatory in most states on public transport. Passengers should always carry masks.
Household GoodsSurvey (Video/In-person)
• Yes, both
Packing/Delivery Services (After Customs Clearance) Available?
• Yes, subject to client outside a 14-day self-isolation period
• Air: Rates remain high due to limited passenger flights.
• Sea: Space remains tight, carrier scheduled are delayed due to port congestion Allocations are in place, but need to book up to 6 weeks in advance to get the allocation with contract rates.
• Normal at present
Can packing/delivery take place without customer, or nominated representative?