Sirva Soundbites The FM Journey: Why Intercultural Training is Critical

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Sirva is a global leader in relocation and moving services, offering employee relocation solutions to corporate clients and global moving services to consumers. With 69 locations servicing 190+ countries, we offer an unparalleled global footprint backed by extensive product offerings and robust technology solutions that support organizations’ global and diverse workforces. From relocation and household goods to commercial moving and storage, our portfolio of brands (Including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide a superior relocation and moving experience to both corporate and consumer clients. Sirva is a flexible and reliable provider for relocations of any size, frequency, and complexity.

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Sirva’s scope of services is unmatched in the mobility industry, allowing us to offer you truly strategic solutions and customised service options. We are the only company to integrate globally delivered services for relocation, moving, mortgage and more, along with internal expertise in cultural training, immigration and destination support.

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Sirva can provide you with the resources, guidance and support you need to achieve the best possible mobility experience for your talent and your organisation. We bring together personalised programme solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform your business. We can help empower your talent moving to their next opportunity and deliver an exceptional experience.

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Are your global mobility programmes and relocation services actually setting employees up to succeed, or just getting them from point A to B?

On the latest episode of Sirva Soundbites, host Brenda Bellon, Global Director of Intercultural at Sirva, speaks with Suzie Chapman, Staff Vice President, Global Mobility at FM, about why intercultural training sits at the centre of FM's global mobility services support, even while they are under pressure to cut costs.

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Sirva Soundbites: Intercultural Training is Critical for Employee-Centered Mobility

A Personal Case for Intercultural Training

Suzie's conviction started with her own experience. Early in her career, she delivered system training in Singapore using a style she describes as "very New York and very American." It didn't land. Two weeks in, a local leader gave her an informal cultural training session over lunch, a reset she still credits today.

Why Cutting Intercultural Training Doesn't Pay Off

When companies consider replacing training with self-serve tools to cut costs, Suzie's response is direct: trimming intercultural training is "a rounding error" against the total cost of relocation services. The real return comes from employees ramping up faster, a difference she says can double or triple the cost saved by cutting intercultural training.

Repatriation Deserves the Same Attention

FM added repatriation training after hearing a consistent pattern in employee feedback: people were coming home with new skills and, in Suzie's words, "no place to put them." Coming home isn't automatically the easy part.

Applying it to Relocation into India

As FM scales its presence in India, intercultural training has extended beyond just expatriates. A dedicated "Doing Business in India" programme and an ambassador model now support leaders and teams working with India-based colleagues, not just those relocating there.

The Takeaway

Intercultural training isn't just a discretionary add-on to relocation services. It's what determines whether the rest of a global mobility programme actually works. Listen to the full conversation between Brenda Bellon and Suzie Chapman on Sirva Soundbites, wherever you get your podcasts.

Listen to the full episode here.

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If you have any questions on our Sirva Soundbites podcast series, or you would like to recommend a topic for us to discuss on an upcoming episode, please contact us or reach out to your Sirva representative.

Smart. Helpful. Human. Responsible.