SIRVA Global Mobility Case Study - Sanofi (Asia-Pacific)
Focusing on Your Strengths: Sanofi Outsources Mobility to Prioritize Strategic Initiatives
Sanofi, a multinational pharmaceutical company and healthcare leader, develops and distributes therapeutic solutions to improve the lives of individuals across the world. Sanofi has operations in more than 100 countries and ranks as one of the world’s largest pharmaceutical companies in terms of prescription sales.
Maintaining a mobility program for a company with such a global presence is a challenge - and Sanofi was spearheading this responsibility alone. Managing its mobility program internally, the company’s HR department was immersed in the day-to-day responsibilities of administering relocations. Inundated with this workload, they were unable to devote time to building business partnerships throughout the organization.
Sanofi’s HR department needed time to focus on strategic issues that had a greater impact on the business. To make this feasible, Sanofi chose to outsource its Asia-Pacific mobility program to a third-party provider.
Finding the Right Provider
Once Sanofi decided to outsource its Asia-Pacific mobility program, the next step was to select the right provider. After extensively evaluating many relocation providers, Sanofi’s selection panel chose SIRVA for a variety of reasons.
Unrivaled Customer Service and Assignee Focus:
For SIRVA, customer service is the foundation of a successful
mobility program. With a 99% relocation client retention rate, SIRVA had a proven record of delivering outstanding customer service for clients—across various industries, regions and corporate sizes.
Unmatched Global Network Brings Accessibility to the World:
As the largest globally integrated relocation and moving services provider, SIRVA provides a unique level of control over the entire mobility process. This global network enables SIRVA to provide a consistent level of service quality across all regions Sanofi operates in. So regardless of location, every assignee is given exceptional service and counsel— providing Sanofi with complete peace of mind.
Diverse Team Balances Global and Local Experience:
Building its relocation program with strategic, thought leadership was imperative. To do
so, Sanofi sought a relocation provider with both a deep global knowledge base and seasoned, local expertise. SIRVA had the right balance, with a team of local consultants and those who have lived the expatriate experience, assignees are counseled by professionals who can empathize and provide insight on how to best navigate within their region. This balanced perspective enables a smooth, effective assignee assimilation.
HR and Assignee Benefits
Working closely together, Sanofi and SIRVA have introduced significant process and policy enhancements—positively impacting various facets of Sanofi’s Asia-Pacific relocation program.
Streamlined Expense Management Process
In the past, Sanofi’s payroll and finance teams had to collect tax-related relocation expense documents. This was a manual, painstaking process which took a considerable amount of time, diverting the teams’ resources from other financial matters. Today, SIRVA manages this process—ensuring compliance procedures are met and enabling payroll and finance to maximize their resources to generate a higher value output.
Greater Employee Satisfaction Leads to Assignment Success
Sanofi and SIRVA assessed the company’s mobility program, determining which areas of the policy could be adjusted to improve each assignee’s mobility experience, with minimal or no cost to the company. With a superior policy and SIRVA’s local expertise, assignees feel more comfortable and at ease when they enter a foreign city. This confidence accelerates the settling in experience and allows for a stronger focus on their assignment, translating to higher satisfaction and productivity.
Eliminating Administrative Responsibilities Drives New Business Opportunity
Sanofi’s Asia-Pacific HR department transitioned over 70 percent of its administrative tasks to SIRVA. By significantly decreasing its administrative burden, the HR team was able to realign its resources to promote strategy and business partnerships. Now Sanofi HR is best prepared to lead initiatives which drive international business growth, enabling the company to expand globally—with their top talent well placed and prepared.
Sanofi’s relocation program is an essential part of its talent management strategy. And with operations across the globe, Sanofi is strategic in determining how to allocate HR resources and where to relocate employees. Collaborating seamlessly together, SIRVA and Sanofi created an Asia-Pacific mobility framework that drives sustainable corporate growth and success around the world.
To learn more about SIRVA’s global mobility services, call 800.341.5648/ +44.1793.619.555/ +852.2104.6668 or visit www.sirva.com.