Global Certified Provider Network

SIRVA Relocation extends its reach beyond our own global service centers with Global Certified Providers in over 150 countries around the world. Providers are selected only after a rigorous qualifying, selection, and certification process to ensure consistent on-the-ground service delivery worldwide. Then we ensure continued excellence with ongoing re-certification. See for yourself how dedicated we are to making sure our partners give you a consistently excellent experience.

Selection Criteria:

• Full-time staff
• Cost-effective, consistent service on the ground
• Documented evidence of consistent service excellence
• Demonstrates a proven methodology for tracking quality of services provided
• Multi-lingual staff
• 24/7/365 coverage
• International and/or expatriate experience
• Extensive menu of services
• Knowledge of country/state, city, real estate market, and legal housing practices
• Site inspection
• Financial and reference review

SIRVA Training:

• Conducted on-site for entire staff by SIRVA
• Mock area orientation, home search, and settling-in
• Company presentation
  –SIRVA philosophy and methodology
  –Service delivery
  –Process flow
  –Communication
  –Problem resolution
  –Escalation procedures
  –Reporting
• Site inspection
• Staff interviews
• Full-year certification

Certification:

• Enters into contract for services with SIRVA after training
• Annual re-certification
  –GCP network update
  –Review of GCP role
  –Review of assignment management
• Complaint/issue resolution
• Internal performance metrics
• New products and services
• Growth forecast